Assistant House Manager Required for Royal Family in Doha, Qatar

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A palace (private residence) in Doha, Qatar are looking for a female assistant house manager to join their existing team.  Due to the nature of female/male households in the Middle East they have requested to have a female applicant due to the way the household is run.  Polo & Tweed are committed to giving equal opportunities to candidates, however in this instance the client has requested that only female candidates are considered at this stage due to the sensitive nature of the family home and the culture in the Middle East.

Family Background 
The family are extremely private and spend a great deal of time travelling and living in the palace grounds.  They are Westernised and have an existing team of staff around the home which are friendly and easy to work with.  You will be reporting directly to the House Manager and will be committed to exceed the expectations of the principal at the property and to ensure that the service provided is professional and discreet.  The family expect the very highest level of care in the palace for the principals, their family and their guests.


Duties 
At all times to present a friendly, helpful and approachable image, to promote good communications between all parties and all those with whom the Manager has to deal with when carrying out the management duties.  Supervision of housekeeping services and the physical appearance of the residence both internally and externally. Ensure all household personnel under his/her charge carry out their assigned duties. Responsible for implementing and maintaining superior standards. Ensure that all Standard Operating Procedures are in place for each area and that all employees have been trained on these procedures. Creating and maintaining the inventory of all household items such as furniture, art, carpet, linen, china, cutlery. Stock Control of local and international purchases. Manage, reconcile and report household expenses to include petty cash in coordination with House Manager. To have a thorough understanding of on-going maintenance activities and manage smooth communication with the maintenance department. Schedule household maintenance and repairs as well as contractors internally and externally. Oversee construction and maintenance performance to ensure excellence of work with a minimum of disruption to Principles. Coordinate with HR & Training to ensure the best practices are followed and training program at the property is happening as part of the household objective. Hosting and assisting visits and functions. Oversee and guide guest hosts. Provide efficient and diplomatic housekeeping service to Principal and guests, with flexibility to work at other properties if required. Coordinate with House Manager regarding to operation and budget approval. Promote good communication by means of staff meetings, written and verbal reports and encourage openness at all levels. Coordinate with F&B, Transportation, Security and Protocol departments whenever necessary. Coordinate with Human Resources (HR) department regarding policies, practices trainings. Identifying the educational needs for others, developing formal educational or training programs or classes, and teaching or instructing others. Utilizing interpersonal and communication skills to lead, influence, and encourage others while assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. To arrange cover for days off, holiday and illness in coordination with House Manager.


Location/Accommodation 
You will be provided a private two bedroom apartment.

Days/Hours
6 days a week, but flexibility is key with this position.


Languages 
You should speak a good level of English.

Special Skills 
Ideally you should have a background in either 5* hotel or working with VIP/HNW families.  Specific background of housekeeping skills.

Package Offered

  • $38,000-$42,000 US Dollars (TAX FREE).
  • Two bedroom private flat.
  • Company Car
  • 30 days holiday every year with flight home.
  • Call Allowance 


Interview/Start date 
ASAP

Permanent
Posted on: 18 January 2017
House Manager