5* Chalet Resort Manager Sought in Val'D'isere - France

House Manager
Ref: 205 Date Posted: Tuesday 04 Jul 2017
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A 5* star Chalet group based in Val'D'isere, France, are looking for a new Resort Manager to be based full time in the stunning, VIP resort.

Background
A British company, this prestigious company has a number of boutique and high end chalet's in Val'D'Isere.  The company is visited by wealthy guests, VIPs and celebrities from around the world, and the chalets cater to the highest calibre of clients. With 5* service, incredible food and chauffeur services, the guests are treated to a lavish and indulgent ski trip.  Val'D'isere is one of the most popular and famous resorts of the French Alps.

You Role:
To ensure that all chalets operate to 5 star standards, within budget and according to the company values. Establish team requirements; set up recruitment programme; recruit staff and organise applicable administration for their employment. Organise resort set up for each season – includes product, chalets, transport company and staff. Manage all properties – work with General Manager (GM) to prepare all developments/maintenance/improvements.  Operate in-resort training programme and management of staff and product during the season to maintain high standards.  Manage in-resort guest relations. Manage all supplier relations to the benefit and development of chalet group.

Responsible for:

Recruitment

  • Establish recruitment requirements – set up adverts, review applications, conduct phone interviews, interview days and apply for references accordingly.
  • Set up and run interview days and any ‘cook demos’ as required.
  • Ensure full team is in place for the start of the season and maintain complete staff levels throughout the season.  Limit turnover of staff during the season as far as you are able. 
  • Establish a ‘back up’ procedure for recruiting staff in case of emergency during the season.
  • Encourage key staff members to return and develop.

Employment

  • Complete all necessary paperwork and checks for employing the team.
  • Keep up to date with employment regulations and implement any necessary updates in the process – checking with the specialist advisors we have in place.
  • Maintain a suitable grievance and support/disciplinary procedure during the season, which is consistent across all grades and roles.
  • Operate an open, mid and close of season appraisal system to help all staff members improve in their roles and for us to support them in improving our guest experience.

Staff Training

  • Establish training programme requirements based on previous training – plan and operate training accordingly to ensure all resort staff are prepared for their roles.
  • Review manuals regularly and ensure they consistently reflect company values and effectively prepare the team for their individual roles.  This includes chalet bibles as well as staff manuals.  Ensure staff manuals are sent out ahead of arrival and everyone has studied them.
  • Identify and complete any training during the season to ensure staff are supported and the Chalet brand/product is maintained.
  • Operate a training programme for any staff joining during the season to ensure they are completely prepared for their role.

HR Administration

  • Manage all HR administration as required (working with UK office administration support).  Prepare all information for Accounts Manager to organise payroll.
  • Ensure all distribution and collection of company equipment is planned, registered and controlled eg uniform, staff bedding, lift tickets, etc.
  • Maintain a secure filing system of HR information.

Product Management

  • Pre-season ordering as required.  Improvements to the Chalet brand/product agreed and any planning and purchasing put into place as required.
  • Ensure that the promises made by our sales staff are delivered in resort.
  • Regularly check and report on product delivery ie how the chalets are running.  Regularly meet with guests and check how they are enjoying their holidays.
  • Maintain and improve on all Chalet group standards.
  • Oversee the general upkeep of chalets (internal and external) including snow clearance.  Manage staff to ensure the chalets are maintained to the highest level.
  • Check guest feedback and take information back to staff to motivate or improve standards accordingly.

Staff Management

  • Ensure chalet operations run smoothly and according to plan.  Ensure staff are prepared for their role – accommodation, training, uniform, appearance, transport (if required) and all provisions for their role.
  • Verify all staff arrive for work on time, with good appearance and prepared to deliver the Chalet group service – this requires arriving at work with staff at least 3 times a week.
  • Regular checks on staff and their morale. 
  • Operate regular chalet checks.  Chalet checks to cover cleanliness, stock, good practice, service and team-work.  Assess the delivery of the Chalet group product.
  • Complete disciplinary and grievance procedures as required.
  • Maintain a high level of communication with all staff (schedule weekly meetings) and management through regular meetings (as defined by the Chalet group meeting schedule) and conference calls. 
  • Support staff – help them place orders and liaise with suppliers as required.
  • Run a staff entertainments programme to maintain morale and establish a team atmosphere to improve the overall product delivery.

Property Management

  • Conduct regular property checks and maintenance routines. 
  • Manage all maintenance during winter season. 
  • Note and prioritise all maintenance and improvements required outside winter season with overall aim of developing Chalet group properties.
  • Implement improvements alongside GM and according to budget.

Resort Set Up and Ordering

  • Establish order schedule in line with budget for approval.  Place orders accordingly to ensure all equipment and requirements are in place in a timely fashion.
  • Establish staff accommodation requirements and contract accordingly.
  • Arrange bulk purchase of supplies where appropriate, in UK and France.
  • Order wine and dispense wine to chalets in line with guest requirements and budget controls.
  • Oversee all inter-season resort improvements, maintenance and general work in absence of General Manager.
  • Organise the repair or replacement of faulty or damaged chalet equipment within budget constraints.
  • Ensure that all chalet contracts are established and to the best budget – for example insurance cover. 
  • Offer administrative support to other management and staff.  Ensure all orders are placed correctly; maintain supplier relations and payments are accurate and timely. 

Chalet Open/Close and Inventories

  • Organise smooth and efficient opening up of all chalets in line with Chalet group policies.
  • Maintain complete inventories, topping up and making necessary pre-season orders accordingly with adherence to budgets.
  • Organise and co-ordinate a smooth and efficient closing down of all chalets in line with Chalet group policies.
  • Organise and carry out chalet inventories and make purchases (within budget and purchasing constraints) and/or make recommendations for purchasing.
  • Organise the repair or replacement of faulty or damaged chalet equipment within budget constraints.
  • Ensure complete start up and close down procedures are conducted at the beginning and end of the season.

Supplier Relations – Working With Accounts Manager (AM)

  • Develop and maintain company profile in resort, especially Tourist Office and Mairie.
  • Assist with research and acquisition of planning consents.
  • Work with AM to identify suppliers in line with Chalet group quality standards.  Set up contracts including commission considerations.
  • Establish and maintain effective relationships with suppliers.
  • Place advance orders or put order system in place to ensure smooth operations when opening resort.
  • Ensure that a thorough cost-check of suppliers is completed before/at the start of each season to establish best purchasing practice. 
  • Assist AM to record and collect all commissions regularly with an accurate end of season balance.
  • Arrange and obtain lift passes for guests and staff.
  • Manage mobile phone contracts with AM, including control of allocation and usage. 
  • Prepare and order resort vehicle requirements within budget and for timely delivery.
  • Work with AM to ensure all necessary paperwork is in place for Chalet Group Transfer Company (CTS) – including chauffeur paperwork.
  • Work with Transport Manager to ensure the team are fully trained to operate the CTS during the season.

Accounts – Working With AM

  • Work with AM to ensure all expenditure is according to budget. 
  • Manage staff to ensure all chalet accounts and stocktakes are accurate – work with any chalet that is over budget to bring it back into line without damaging the Chalet group product.

Sales and Marketing

  • Represent the brand in all contacts with suppliers, guests, and staff and take an active role in encouraging booking/re-booking by always delivering a 5 star product and service.
  • Regularly meet with guests and assess guest feedback information to ensure we are exceeding their expectations.
  • Work with the Sales & Marketing team as and when required to ensure the best product is always on offer to guests and potential guests.

Location/Accommodation
You will be based full time in Val'D'isere, France. Accommodation will be within their own apartment in Val d’Isere – either a place the company already let or if you have different requirements, a financial contribution towards accommodation you find – this sometimes works better for those with a partner also working in resort/or even a family.

Days/Hours
6 days a week.  Throughout the winter season (mid Nov to early May), as per the needs of the business.  Typically a resort manager would work 7-12 then 4-8 each day on most days with a full day shift on changeover days.  Flexibility is key as is good time management!  The RM should be contactable at all times (unfortunately even on day off) and is responsible for ensuring their team is equipped to manage in their absence so they are not disrupted on their day off!  Holidays throughout the season are quite a rare occurrence (other than the odd day here and there) but come the summer there is much more opportunity for extended periods of leave.

Languages
You should speak a good level of English.  If you have conversational French this will be a plus.

Special Skills
You must hold a full driving licence, and a British NI number (as you will be employed by the UK system)

Package Offered
£24-£30k + package

  • Accommodation in Val d’Isere (or contribution if you wish to find a bigger place and bring your family etc)
  • Subsistence allowance/meals prepared by chef in winter,
  • ski pass,
  • insurance etc

Start date
July/August 2017