Code of Conduct & Rules of Engagement

We are: Lucy Challenger Limited trading as Polo & Tweed of Green Park House, 15 Stratton Street, Mayfair, London, W1J 8LQ, United Kingdom.  Company No: 8730364

What we do: we are an employment agency which specializes in recruitment of staff for domestic positions.

Basic Rules:

  1. We are an agency, not an employer. If we find you a position, you will be engaged by our client not ourselves.
  2. From time to time we have event bookings through our agency.  If you are booked to work an event placement then we will pay you directly for your time (if we have specified this in advance), however this is on a freelance basis and we are not employing you. 
  3. We have the right to remove you from our database at any time on immediate notice, and vice versa. We do not have to give you reasons for our decision.
  4. We have no obligation contractual or otherwise to find you employment. We are the client/employer’s agent, not your agent.
  5. All communications with prospective employers must be through ourselves, and not direct.
  6. We make no representation to you about prospective employers. It is for you to decide if you wish to accept a position.
  7. We will never discriminate against candidates on grounds of protected characteristics, that is age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We expect the same of you.
  8. For the purposes of the Data Protection Act 1998, you authorize us to store, process and disclose personal data (including sensitive data) about you to prospective employers. If you disclose any data about yourself that you do not want us to share with prospective employers you must let us know. After you cease to be a candidate, we will archive and close your candidate file.
  9. By joining our agency you will be added to our mailing list and receive notifications of jobs which might be of interest to you. If you wish to opt out of this mailing notifications you can do at any point.
  10. The Agency Worker Regulations 2010 do not apply to relations between us (as we do not employ you).
  11. You must comply with our Code of Conduct, which is set out below.
  12. We have obligations to you (and sometimes others) under the Conduct of Employment Agencies and Employment Businesses Regulations 2003 as amended and we will comply with those obligations. You must not prevent us doing so.

Code of Conduct

Registration. When you register with us, you must provide us with copies of the following:

  1. Passport and/or other evidence of I.D
  2. Driving Licence (if available)
  3. DBS (Disclosure and Barring Service) Certificate, if applicable (for example if you are proposing to work with children)
  4. Visa for the country in which you wish to work, if applicable.
  5. C.V. in WORD format
  6. Photograph, taken in the last 12 months. (Unlike the HM Passport Office we prefer you to smile!)

References. You must provide us with a minimum of 2 employer references, from referees who are willing to talk to us or another prospective employer about you and your suitability for the work you want to do. We do not accept references from other agencies or character references.

Candidate portal. We expect you to manage your own page on our candidate portal.

Interviews. If you are asked to attend an interview in person or by Skype, you should do so. And if you wish to cancel or postpone, you must let us know as far as possible in advance. If you’re running late, let us know. When attending interviews in person, you should be smart and well presented. Points to watch:

  1. Don’t chew gum
  2. Hair should be neat and tidy
  3. Make up should be appropriate
  4. Tattoos should be covered
  5. Be respectful to the potential employer and their home and surroundings, treating all the information you have been given (address/contact information) with confidentiality and discretion
  6. Ensure that you do not smoke near to the potential employer and if you do smoke ensure you are fresh, clean and smoke-smell free during the interview

Disclosure. You must let us know:

  1. If you accept a position;
  2. If you decline a position which is offered to you;
  3. If you change your mind
  4. If you accept a temporary position which becomes part time or permanent or you accept a part time position which becomes permanent.

Other candidates.  You are welcome to introduce friends and other job seekers to the agency, but you must not introduce them direct to our clients. If you feel that you know a candidate who would be suitable for the position and wish to introduce them, this must be done via the agency and we will pay you a £250 as a thank you for the introduction should the client hire them.